You've landed on this page simply because you are someone that likes the details. Guess what, we do too! So, go ahead scroll down and get all the info your brain can hold. We pride ourselves on approachable service; so if you have any questions feel free to hit the "Let's chat" button.
We ship from Connecticut.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at Thelelebrand@gmail.com. We will not be able to make changes to your order after it has shipped. (see our return policy for further assistance)
Our shipping cost is simple and keeps you in mind. With any order below $99, the cost is a flat $8.99. For all orders above $99, the shipping is FREE! We use UPS and their standard ship time within the USA is 1-6 business days with no guarantee!
Please review all orders for correctness, we are not responsible for non-delivery due to errors. If an order is returned to us, we will make our best efforts to contact you and re-ship at the customer's expense.
We currently do not ship internationally.
We pride ourselves on approachable service with you in mind. We understand things happen so if it doesn't fit as expected, please contact us. Any item on our website can easily be returned or exchanged. Items must be in their original condition. You have 30 days from the date of arrival to return any item. For any exchange, you have 45 days. We understand life happens and we want you to love the product.
Any return can be processed as store credit, refund, or product of equal value at no cost to you.
If you need this service, please contact us via e-mail at Thelelebrand@gmail.com. We will handle your concerns promptly with No Hassle!